WE VALUE YOUR FEEDBACK AT
THE WATERSIDE CAFÉ AT
THE REGENT'S PARK

FREQUENTLY ASKED QUESTIONS

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What are your opening hours?

Monday - Sunday

9AM - 7PM

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Can I see a menu?

Breakfast & Brunch | Lunch & Beyond | Drinks Menu

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Where are you located?

We are located within the inner circle, at Hannover Gate, right next to the boating lake within The Regent's Park.

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Do you have any seasonal specials running at the moment?

Yes, we currently have two seasonal specials running over the summer. Our Infused Lemonades and our Summertime Small Plates.

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Are you hiring at the moment?

We're always on the lookout for great talent to join our team. To see if we have any roles available, please head to our Indeed page. If we don't have anything available at present, please check back at a later date.

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Can I hire part of the Café for an event or private use?

While we do not take casual table bookings, we do offer private hire and catering packages for private bookings. Please be aware, our quaint little Café has a fairly small indoors space, but we have plenty of wonderful outdoor seating with views over the lake too. For more information, please email

contact-us@deepbeatentertainment.com

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Are you dog friendly?

We politely ask for dogs not to be brought into the café, however they’re more than welcome to join you in our outdoor seating area. Water bowls are available outside along with treats from
the counter. Service dogs are welcome inside. 

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I've received a coffee that I'm not happy with, what should I do?

We're committed to serving commendable coffee. In the event you receive a drink that doesn't deliver 100% satisfaction (not quite hot enough for example), we'll remake it for you completely free of charge.

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I think I lost something, has anybody handed it in?

Please email the café directly and a member of the team will help you with your search.

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Are there customer toilets in the café?

Unfortunately we don't have any toilets within the café, however there are several nearby toilets within The Regent's Park.  

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I had a great experience at the café recently, is there a way I can leave feedback for the team?

We love to hear about your positive experiences, you can leave your feedback on any of the following platforms.

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I had an experience at the café recently in which I think can be improved, how do I leave some constructive feedback?

We always aim to create positive experiences, however if you feel like you have had an experience that hasn’t lived up to your expectations, please let us know by completing this feedback form.

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I thought you were environmentally-friendly, why was I served a drink in single-use plastic?

All of our takeaway packaging is made from plant-based materials and is 100% compostable, that includes our takeaway coffee cups, grab & go packaging, confectionary selection and condiment station provisions. More on our sustainability practices can be found here.

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Can I reserve a table?

Unfortunately we're unable to take table bookings, however we endeavour to be as accommodating as possible for you and your party.

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