If you’ve had a great experience with us recently we’d love for you to share the joy by leaving us a review on the platform of your preference!
You can leave us feedback on any or all of the following platforms:
What are your opening hours?
Monday - Sunday
9AM - 5PM
Can I see a menu?
Do you have any seasonal specials running at the moment?
Yes, we currently have two seasonal specials running over the summer. Our Infused Lemonades and our Picnic in the Park range. Throughout the year we also Afternoon Tea which requires pre-booking, please email us to book one ahead of your visit.
Are you hiring at the moment?
We're always on the lookout for great talent to join our team. To see if we have any roles available, please head to our Indeed page. If we don't have anything available at present, please check back at a later date.
Are you dog friendly?
Yes, you're more than welcome to bring your four-legged friends along to the café.
I've received a coffee that I'm not happy with, what should I do?
We're committed to serving commendable coffee. In the event you receive a drink that doesn't deliver 100% satisfaction (not quite hot enough for example), we'll remake it for you completely free of charge.
I think I lost something, has anybody handed it in?
Please email the café directly and a member of the team will help you with your search.
Are there customer toilets in the café?
Yes, we have toilets within the café.
I had a great experience at the café recently, is there a way I can leave feedback for the team?
We love to hear about your positive experiences, you can leave your feedback on any of the following platforms.
I had an experience at the café recently in which I think can be improved, how do I leave some constructive feedback?
We always aim to create positive experiences, however if you feel like you have had an experience that hasn’t lived up to your expectations, please let us know by completing this feedback form.
I thought you were environmentally-friendly, why was I served a drink in single-use plastic?
All of our takeaway packaging is made from plant-based materials and is 100% compostable, that includes our takeaway coffee cups, grab & go packaging, confectionary selection and condiment station provisions. More on our sustainability practices can be found here.
Can I reserve a table?
Unfortunately we're unable to take table bookings, however we endeavour to be as accommodating as possible for you and your party.
The Tea rooms are located within Derwent Valley Mills World Heritage site adjacent to Strutt's historic North Mill on the riverside promenade.
The original 'Swiss style' Tearooms was constructed in 1905 before closing in 1981. The new 'Swiss Tea Rooms' is built on the same footprint as the original building, we are so thrilled to have brought this wonderful venue to life to serve the community of Belper once again.