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If you’ve had a great experience with us recently we’d love for you to share the joy by leaving us a review on the platform of your preference!

 

You can leave us feedback on any or all of the following platforms:

 

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Facebook

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TripAdvisor

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Google

We Value Your Feedback

Thank you for your feedback. A member of the team will be in touch to discuss your feedback further.

FREQUENTLY ASKED QUESTIONS

What are your opening hours?

Monday: 9AM - 6PM

Tuesday: 9AM - 6PM

Wednesday: 9AM - 6PM

Thursday: 9AM - 6PM

Friday: 9AM - 6PM

Saturday: 8AM - 6PM

Sunday: 9AM - 6PM

Can I see a menu?

Food Menu | Drinks Menu

Do you have any seasonal specials running at the moment?

Yes, we currently have two specials running at the moment. Our Luxury Hot Chocolates and Ice Cream Milkshakes and our Ultimate Toasties

Are you hiring at the moment?

We're always on the lookout for great talent to join our team. To see if we have any roles available, please head to our Indeed page. If we don't have anything available at present, please check back at a later date.

Are you dog friendly?

Yes, your four-legged friends are more than welcome to join you in the café.

I've received a coffee that I'm not happy with, what should I do?

We're committed to serving commendable coffee. In the event you receive a drink that doesn't deliver 100% satisfaction (not quite hot enough for example), we'll remake it for you completely free of charge.

I think I lost something, has anybody handed it in?

Please email the café directly and a member of the team will help you with your search.

Are there customer toilets in the café?

Yes, we have customer toilet within the café. 

I had a great experience at the café recently, is there a way I can leave feedback for the team?

We love to hear about your positive experiences, you can leave your feedback on any of the following platforms.

I had an experience at the café recently in which I think can be improved, how do I leave some constructive feedback?

We always aim to create positive experiences, however if you feel like you have had an experience that hasn’t lived up to your expectations, please let us know by completing this feedback form.

I thought you were environmentally-friendly, why was I served a drink in single-use plastic?

All of our takeaway packaging is made from plant-based materials and is 100% compostable, that includes our takeaway coffee cups, grab & go packaging, confectionary selection and condiment station provisions. More on our sustainability practices can be found here.

Can I reserve a table?

Unfortunately we're unable to take table bookings, however we endeavour to be as accommodating as possible for you and your party.

WE THINK ABOUT OUR FOOD & DRINK: About Us
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You can also hire a rowing boat or pedal boat at Queens Park. There's no need to book in advance, simply book and pay in the Café on the day. The boating lake is currently open on weekends, but will be open every day throughout the Summer Holidays.

FAQ
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